terms & CONDITIONS

Corporate Name : L’ARSOIE S.A.S

Head Office Address:
Route De Saint Roman
30440 Sumène
FRANCE

Tel : +33 (0)4 67 81 30 12 (local call cost)
A company registered in France, at the Nîmes Chamber of Commerce under the No 69 B 119 – SIRET No (French national establishment number) 600 201 198 00014

In case of litigation : Court of Nîmes (30)
Computer hardware requirement to use the website :
Microsoft Internet Explorer 6.0 or 7.0, Firefox 1.5 or 2.0, Mozilla 1.7, Plugin Adobe Flash 9, Javascript


Warning

The website and its content are protected by literary and artistic property and industrial property rights (brands, drawings and pictures). Any use made, wholly or in part, of the website is limited to personal and non-commercial consultation, editing or printing.
CERVIN is a registered trademark. Any reproduction and distribution of elements featured on the website for commercial use, likewise any changes, reuse, incorporation of these elements is expressly prohibited without the prior written permission of CERVIN.
Failure to comply with these rules can engage the civil and penal liability for its author. 


General Information

The following dispositions set forth the General Terms and Sales Conditions for the products offered by CERVIN on its website.

L’ARSOIE Route De Saint Roman 30440 Sumène

Registered in France at the Nîmes Chamber of Commerce under the No: 600 201 198.
Tel : 33 (0)4 67 81 30 12 (local call cost)

e-mail : contact@cervinfrance.fr or info@cervinfrance.fr

On cervin-store.com you have the possibility to pay online by credit card (Secure Payment with CIC Bank).

You can order safely on cervin-store.com


Online secure payment by credit card

When you place an order, you enter a secure area where you are invited to leave your bank details.
We use the online payment processing system CM CIC's (Secure payment by CIC Bank) to ensure secure online payments.
Your credit card details are encrypted under protocol SSL and 3 D SECURE and never forward in light on the network.






Delivery

Delivery : within 3 and 5 days after receiving the order
Shipment days : Monday, Wednesday and Friday
Placement of an order implies agreement of these General Terms and Sales Conditions.
Any order with online payment will be taken into account after payment acceptance by GIE cartes bancaires, under protocol SSL.


Minimum order value
The minimum order value is 17.50 Euros TTC per cart.
Shipping costs for France: 5,50€  / Shipping costs for UK: 14.00€

The parties agree that the contract is subject to French law.
L’ARSOIE company informs the customer about all the essential characteristics of goods offered (sizes, colours, compositions).
Those characteristics appear to support the photo illustrating the offer. Pictures illustrating the products do not enter in the contractual field. The consumer recognizes that the product's photograph that appears on the website is indicative only. Alterations can appear due to the photo process.

Online offers are valid until stocks are depleted.
Prices are shown in Euros.


Offer acceptance

The acceptance and confirmation of your order is achieved by a series of data entry pages on-screen time.
During the process, as a final acceptance, you will be asked to complete your payment details (credit card number and expiry date) for online payment.


Order confirmation

An order number is given to you once the bank grants authorisation of payment. Then, your order confirmation is notified to you by email.

This email contains your order summary and your order number.

In case of, independently of our will, we cannot supply you with the product you ordered, we will inform you of this unavailability by e-mail and refund you the missing item as soon as possible.


ORDER

The settlement of purchases is made through a credit card. Credit cards accepted are : CB, Visa, Eurocard and Master Card. The Customer's bank account will be debited when the payment is  confirmed.

On the Website : cervin-store.com

Secure PAYMENT

Your payment details are protected

Your bank details furnished for payment are secured under protocol SSL et 3 D SECURE. They are then processed by CIC financial services which deals with millions of electronic transactions.





Protocol SSL

When you pay online, your browser software send the transaction in a secure mode. It uses Internet standard encryption technology to scramble your sensitive data when it is transmitted to us.
With a relatively recent browser, such as Microsoft Internet Explorer version 3.02 or Netscape Communicator version 2.0, it is automatic. For even more security, which means a more complicated  encryption to decipher, it is better to use Microsoft Internet Explorer version 5.5 or Netscape Communicator version 6.0, which provide an encryption SLL at 128 bits.
If your version of Internet Explorer or Netscape is very old, we advise you to download Microsoft or Netscape update from their websites.

The credit card number is not printed out on any papers, invoices, credit card receipts or other printouts. The merchant does not know the credit cards numbers.

Certified Payment : when a payment is carried out with ID-TRONIC, security is at its maximum. This way, a strict guarantee of confidential treatment of your identity would be granted. This is essential when important purchases are being made.

If a problem occurs : during payment process, the bank name is at your disposal to help you to resolve it as quickly as possible. If you notice any unauthorised use of your credit card, immediately notify your bank. In accordance with applicable regulations, the transaction could be cancelled provided that your secret code has not been communicated, and yet you do not have to do so using SP PLUS system. (Caution, there should be no shipping by the credited merchant).

Our website uses one of the best-performing payment system today.

Not only we adopted the process of encoding SSL, but we also reinforced the whole of the jamming and encoding processes to protect as effectively as possible all the significant data related to the means of payment. 

Online payment is exclusively possible by credit card, with immediate effect. The following cards are accepted : CARTE BLEUE, VISA, MASTER CARD.

In order to ensure secure online payments, the website cervin-store.com uses SP PLUS online secured payment service (payment from our CIC Bank). This service provides the security standard SSL. Confidential data (16 digit card numbers, expiry date) is transmitted in encrypted form to the Banque Populaire system without passing through our browser.

When you confirm your order :
Your payment request is sent in real time to the CIC secured payment system, which then requests authorisation to the banking network.
This system then issues an electronic certificate with the payment number. If it does not (wrong number, credit card blocked) you will be informed that the payment is denied.

Within an online payment by credit card, the payment order may be revoked in case of misuse of the card, in accordance with the agreement between the customer and his bank. 







Package return : in case of a wrong address, or an address without the exact name. Re-shipping fees shall be borne by the purchaser.







Return

Items such as stockings, tights, knee-high, gaiter, leggings and other items sold on the website cervin-store.com, should not have been unsealed and unwrapped. This way, the purchaser could benefit from his right of retraction.

Only products will be taken as a whole, if returned in their original packaging complete and intact, and in perfect condition for resale and in “Colissimo suivi”.

Products that have been damaged, or whose original packing will have been damaged, will not be refunded or exchanged.

The right of retraction is carried out without any penalty except for the return shipping cost. If the purchaser chooses to exercise this right, he may request a refund for the amount he paid, or ask for the product to be exchanged. In the event of an exchange, the reshipping costs will be at the customer's expense.

If a right of retraction is introduced, the cervin-store.com website will make every effort to refund the customer within 10 days. The purchaser will then be paid off by re-credit of his bank account (secure transaction) for payment by credit card, or by cheque in the other cases.


SATISFIED OR YOUR MONEY BACK GUARANTEE

From the date of the order delivery, the purchaser has 7 days (in accordance with the Code of Consumption Art L 121-16) to return product which would not be suitable.

On the other hand, we may not take back :
Every items which will have been incomplete, damaged, soiled by the customer,
Items with their labels in the original packaging (tights or stockings tried on and/or unfolded)
Parcels with no identification of a sender (order number, e-mail, first name, name, address), elements which appear on the return form.


Online refund

You have a withdrawal period of 7 days from the day you receive the parcel to return products ordered for refund, if you changed your mind, if the received items are not as described or are defective.

Return the package containing the item in its original packaging and the duly completed return slip within 7 days following the reception of the parcel. The return shipping fees are at your own expenses. 

As soon as we have received your returned items, we will provide you with a credit note equal to the price of purchased items. Therefore, the credit note does not include shipping costs.
 
Refund is made by cheque within 15 days after L’ARSOIE receives the package (shipping costs shall be forfeited).
Refund will take the form of a credit note valid for 2 months.


Personal data

The data collected by L’ARSOIE on cervin-store.com is intended to the website. You may give your approval or your refusal for the use of your personal data gathered under this order, under client database cervin-store.com, as well as its use by third parties.

In accordance with the law No 78-17 of 6 January 1978, known as the Data Processing and Personal Liberties Act, you have the right of access to your personal data, and the right to modify and eliminate any information regarding you.
This right may be exercised by mail at the following address : Customer service L’ARSOIE - Route De Saint Roman 30440 Sumène FRANCE or by e-mail: contact@cervinfrance.fr or info@cervinfrance.fr

Dispute resolution
RESPONSABILITY

The products offered are in compliance with the French legislation in force. L’ARSOIE can not be held liable in case of failure to respect the legislation of the country of delivery.
It is the purchaser obligation to check with the local authorities all regulations regarding import or the  use of products or services ordered.

Photographs and texts copied and illustrating the products on offer are not contractual. Therefore, the responsibility of L’ARSOIE may not be engaged for any errors in these photos or in those texts.

L’ARSOIE can not be held responsible for non-execution of the contract in the event of force majeure, flood, fire, disruption or strike (partial or total) particularly in the postal services, transport and/or communication sectors.

L’ARSOIE will not carry any responsibility for all indirect damages resulting from products purchase: operating loss, loss of profit, loss of opportunity, damages or expenses.
Hypertext links can refer to other websites than cervin-store.com. We decline any responsibility for the contents of these websites which may not respect rules and laws in place.

In the event that a dispute arises from this contractual relationship, the parties agree, before any legal action, to find an amicable solution. The parties agree that any dispute arising relating to this contract shall be referred to the exclusive Nîmes jurisdiction.